CX Masterclass 2025

25-26 November 2025 - Helsinki, Finland

Master the AI-Powered Future of Customer Experience From Anywhere

Transform how you think about CX. Discover how AI agents, machine customers, and digital twins are reshaping customer experience strategies. Stream live or watch on-demand for up to 30 days. Get front-row insights from your desk. No travel required.

2 Days
Immersive Content
70+
Global Companies
25
Thought Leaders
98%
NPS Score

Experience Our World-Class Livestream

Your Front-Row Access to Inspiration

Watch our world-class livestream on November 25-26, 2025.

Join us online with crystal-clear video and top-tier production quality that brings every keynote, panel and interactive session straight to your screen, wherever you are.

Choose the Experience That Fits You Best. Whether you're learning solo or as a team, we’ve got you covered:
* Single-User Online Ticket – Perfect for individuals
* Team Livestream – Watch together with your CX crew
* Organisation Livestream – Bring the whole company along

Hit play to preview the experience. You're just one click away from powerful insights and practical tools to elevate your customer experience.

Product
Single-User Online Attendee
Team Livestream
Organisation Livestream
Description Individual professionals joining from anywhere Teams gathering in-person for a shared learning experience Organisations with multiple locations or remote teams
Viewers per license 1 Unlimited in one location/screen Unlimited
Public screening Personal use only Yes, host public viewings Yes, embed on internal sites
Two-day Livestream Access
Networking With Other Online Attendees
Access to the livestream Single user via the event app Livestream on one screen in one location for your team Group Screening and/or stream via an organisation's internal website
Price
1 790€ + VAT
Get Started Learn more
3 590€ + VAT
Book Your Event Learn more

CX Leaders & Strategists

Chief Experience Officers, CX Directors, and teams driving customer-centric transformation

Marketing & Growth Teams

CMOs, marketing leaders, and specialists mastering SEO, GEO, and AI-optimized content strategies

Sales & Service Leaders

Revenue leaders, customer success teams, and service departments elevating the customer journey

Executive Leadership

CEOs, Managing Directors, and business strategists positioning their companies for the AI era

Experience Designers

Service designers, UX leaders, and innovation teams building customer-centric cultures

AI & Tech Innovators

AI strategists, CTOs, data scientists, and developers building the future of intelligent experiences

Learn From Industry Pioneers

25 visionary speakers from leading global organisations

Speaker bios

Kieran Gilmurray

Kieran Gilmurray

CEO, Author, AI Strategist, Kieran Gilmurray & Co

Katja Forbes

Katja Forbes

Executive Director & Head, Client Experience, Insights and Development, Corporate and Institutional Banking, Standard Chartered Bank

Don Scheibenreif

Don Scheibenreif

Vice President, Distinguished Analyst, Global Enterprise Executive Research, Gartner

Sirte Pihlaja

Sirte Pihlaja

CEO, AI Whisperer, CCXP, Trained LEGO® SERIOUS PLAY® Facilitator, Shirute & CXO, Partu AI

Pia Aaltonen-Forsell

Pia Aaltonen-Forsell

CFO, Finnair

Hanna Kivela

Hanna Kivelä

Managing Director, Fujitsu Finland

Juhani Mykkanen

Juhani Mykkänen

AI communicator & advisor, tech entrepreneur (ex-Wolt), podcast host (Helsingin Sanomat)

Sari Nevanlinna

Sari Nevanlinna

Chief Strategy Officer, Veikkaus

Teemu Vidgren

Teemu Vidgrén

General Manager, Microsoft Finland

Mika Berglund

Mika Berglund

CTO & Head of AI, Partu AI and Lead Cloud Architect, Integrata

Mari Eklund

Mari Eklund

Vice President, Communication Solutions, Corporate Business, DNA

Mark Hayton

Mark Hayton

Head of Leadership Development, Compensation & Rewards, Wolt

Juhani Honkala

Juhani Honkala

Founder & CEO, Ikon AI

Kimmo Ihanus

Kimmo Ihanus

Co-Founder & CTO, Superlines

Teemu Linna

Teemu Linna

Chief AI Officer & Chief Information Officer, Sitra & Ambassador, Agentics Finland

Valto Loikkanen

Valto Loikkanen

Co-founder & CXO, Prifina & Senior Advisor, Digiole

Joonas Loueranta

Joonas Loueranta

Senior Director, AI & Agentic Commerce, Nexi Group

Susanna Makela

Susanna Mäkelä

Legal Advisor, Laissa

Markku Pelkonen

Markku Pelkonen

Growth Resilience Expert & Educational Transformation Pioneer, Growth Mindset Builder

Miikka Rahikainen

Miikka Rahikainen

Martech Director, Dagmar

Sirpa Toljander

Sirpa Toljander

CX Director, Dagmar

Espen Varrone

Espen Varrone

Founder & CEO, Venli

Reidar Wasenius

Reidar Wasenius

AI Researcher, Aalto University

Pasi Orn

Pasi Örn

AI-Influencer & Founder, PodStudio
AI & Automation Manager, Visma Amplio

Iiris Lahti

Iiris Lahti

Head of Services & Customer Success, Saidot

Your personal pass to the future of customer experience

Single-user online attendee

Join from anywhere and experience world-class CX insights on your schedule. Get full access to all sessions live and on-demand for 30 days, connect with fellow professionals, and ask questions directly to industry leaders. Perfect for individual professionals ready to future-proof their CX strategy.

Access the complete event through our dedicated platform: watch live during the event or catch up later at your convenience. Participate in Q&A sessions, join workshop sessions, and download session materials. Your personal ticket gives you the flexibility to learn at your own pace while staying connected to the global CX community.

CX Masterclass Online Experience

Create a powerful shared learning experience for your team

Team livestream on-screen in one location

Transform your office, innovation hub, or training center into a CX learning destination. Host an exclusive screening that brings your team together for two days of breakthrough insights on AI-powered customer experience. Build alignment, spark discussions, and create momentum around CX transformation. All in one location.

Ideal for team-building events, department offsites, or group-based learning initiatives. Create an immersive experience with a large screen, comfortable seating, and interactive discussions. Perfect for organisations that value in-person collaboration and shared learning experiences.

CX Masterclass Group Event

Scale CX learning across your entire organisation without location limits.

Organisation livestream on your intranet

Bring world-class CX training to every team member, regardless of location. Give unlimited employees access to cutting-edge AI and customer experience strategies. Content stays available for 30 days—perfect for onboarding, training, and continuous learning.

Perfect for distributed teams, remote-first companies, and organisations with multiple office locations. Embed the livestream directly into your SharePoint, intranet, or employee portal for seamless access. No individual logins required, one license covers your entire organisation.

CX Masterclass Event

We want to thank our sponsors and content partners for supporting this event.