Our group of global customer experience (CX) professionals, CX Cares, has been connecting over the past few months to support and inspire each other through the Covid-19 pandemic.
Reflecting on the many challenges facing organizations and the CX community as they continue to manage and recover from the economic crisis, we want to share our views about the future in this Whitepaper. The objective is to provide some guidance, direction and inspiration to fellow professionals, with practical ways to accelerate the emerging opportunities through recovery and beyond.
This Whitepaper provides a broader definition of CX and its transformational ‘power’ – especially in these unprecedented times. Furthermore, the Whitepaper ‘unpacks’ opportunities and practical suggestions to embed experience management in your organization.
Here are the results. Please share them with your colleagues and peers!